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This Return Policy outlines the terms and conditions for cancellations and refunds for website development services provided by Genuineaoluxurye. We are committed to delivering high-quality services and ensuring customer satisfaction.
Our website development services are custom, professional services tailored to each client's specific needs. Due to the nature of these services, our return and refund policy differs from typical product returns.
If you cancel your project before we begin work, you will receive a full refund of any payments made, minus any administrative fees incurred.
If you choose to cancel your website development project after work has commenced, refunds will be calculated based on the following:
Once the project has been completed and delivered, no refunds will be issued. We encourage thorough review during the development process to ensure satisfaction.
To request a refund or cancel your project, please contact us in writing via email or postal mail. Include your project details and reason for cancellation.
| Project Stage | Refund Amount | Processing Time |
|---|---|---|
| Before work starts | Full refund minus admin fees | 5-7 business days |
| Design phase | Partial refund based on work completed | 10-14 business days |
| Development phase | Partial refund based on work completed | 10-14 business days |
| After delivery | No refund available | Not applicable |
We are committed to your satisfaction. Throughout the website development process, we provide regular updates and opportunities for feedback. If you are not satisfied with any aspect of the work, please inform us immediately so we can address your concerns.
Each service package includes a specified number of revision rounds. Additional revisions beyond the agreed scope may incur extra charges. We encourage clear communication during the revision process to ensure efficient use of included revisions.
If you have concerns about your project or billing, please contact us immediately. We will work with you to resolve any issues fairly and professionally. Most disputes can be resolved through open communication.
We are not liable for delays or failure to perform our services due to circumstances beyond our reasonable control, including but not limited to natural disasters, technical failures, or other force majeure events.
We reserve the right to update this Return Policy at any time. Changes will be posted on this page with an updated revision date. Your continued use of our services constitutes acceptance of any changes.
For questions about this Return Policy or to request a cancellation or refund, please contact us:
Address: 12-16 Westland Pl, London N1 7LP, Great Britain
Phone: +442035764448
Email: info@genuineaoluxurye.world